City of Alvarado

The Crossroads of Johnson County
Photo montage: butterfly, bicyclists on a trail, a father and daughter playing outside, and sunflowers

Compliments / Concerns / Complaints (Including Racial Profiling)

This is your Police Department and we welcome your comments. We encourage you to let us know about the quality of service you receive from our employees. Please call 817-790-0910 for compliments, concerns, or complaints (including racial profiling).


If you would like to give feedback regarding a positive experience with an officer then you can do so by calling us (817-790-0910) or e-mailing us at police@cityofalvarado.org.  

Verbal commendations may also be given to any department supervisor.


You may also contact the Alvarado Police Department if you believe that the conduct of an employee was inappropriate.  This can be done by phone (819-790-0910) or e-mailing us at police@cityofalvarado.org.  The complaint process is slightly more involved in order to comply with state law regarding complaints on police and fire personnel.  


Protection of the Public
The public has the right to receive fair, efficient and impartial law enforcement. Any misconduct by department personnel must first be detected, then thoroughly investigated and finally, properly adjudicated to assure the maintenance of these qualities.


Protection of the Department
The department is often evaluated and judged by the conduct of its individual employees. It is imperative that the whole organization not be criticized because of the misconduct of a few. An informed public must have confidence that its police department honestly and fairly investigates and adjudicates all allegations of misconduct against its employees.


Protection of the Employee
Employees must be protected against false or misinformed allegations of misconduct. This can only be accomplished through a consistently thorough investigative process.


How Do I Make a Complaint?
State law requires that complaints involving police officers be sworn under oath and notarized. For your convenience, a complaint form can be picked up in the lobby of the Alvarado Police Department (600 S. Parkway, Alvarado TX 76009) or printed from the web-page.  It does not require an appearance at the police department.  Complaints against members of the Alvarado Police Department may be initiated in person to a supervisor or officer in charge, 24 hours a day, 7 days a week.  They may also be made in person at the Alvarado Police Department, which is open Monday through Friday, 8:00 a.m. to 5:00 p.m. (except during City holidays).  There is also the option of filling out the form, getting it notarized, and then mailing it to the address above. 


What Happens To My Complaint After It Is Received?
All complaints received by the Department are processed through the police administration.  When a complaint is received, it is reviewed to determine the nature of the allegations. The most serious type of complaints are investigated by an opening an Internal Affairs Investigation.  These complaints involve allegations such as excessive force, any discharge of firearms, or criminal activity such as theft. Complaints comparatively less serious in nature, such as rude behavior or improper procedure, are forwarded to the individual officer's division for investigation. In every case, the person making the complaint will be contacted during the investigation for additional information, and will be notified by mail of the final disposition.

City of Alvarado, Texas | 104 W. College St. | Alvarado, Texas 76009 | Phone: 817-790-3351 Fax: 817-783-7925