For Emergencies Call 911
Dispatchers are specially trained to handle all types of calls from non-emergency inquiries about police services to assisting with life-and-death situations.
Answering 911 calls is challenging due to advances in technology. Besides traditional phones, dispatchers receive 911 calls from cellular phones and Voice Over Internet Providers (VOIP). Not all cellular 911 calls provide location information so it’s important to verify your location with the dispatcher when calling 911.
VOIP calls do not come in on emergency lines and do not provide location information. Also, please make sure your cell phone keys are locked to avoid false calls to 911. The dispatch center is also equipped to handle emergency and non-emergency calls from the hearing impaired.
For questions or concerns regarding the Communications Division, please contact the JCSO Dispatch Center (817-556-6060) and ask to speak with a dispatch supervisor.